Following information should be read carefully before buying a watch or jewellery through http://juwelier-damken.com/. Please also read our Terms.

1. Authenticity / Delivery
We sell only 100% authentic, certified luxury watches and jewellery in our shop in Zurich / Switzerland. Furthermore, we guarantee that all our diamonds used are conflict free, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds.

The delivery of a watch or jewellery includes:

  • Watches: product instructions resp. users manual, a fully valid manufacturer´s warranty card stamped by one of our ~250 authorized international partner dealers (varies and increases permanently) as well as the original packaging.
  • Jewellery: certificate of authenticity, and – if applicable – the original certificate of the diamond testing laboratory (e.g. GIA, IGI).

2. Quality of Products
If not explicitly described as "pre-owned" or "special offer" or "Occasion", all watches and jewellery offered by Juwelier Nico Damken are brand new.

3.  Pick-up / Delivery
In general, customers are invited to pick up the watch personally in our shop in Zurich. We do not ship watches, unless cleary accepted by us before starting an ordering process. Jewellery items can be delivered within Switzerland on request. This service will be free of charge. 

4. Payment
You can pay cash in our shop or by bank transfer (before pick-up). ec-cash card payment (maestro card) is also possible (usually limilted up to max. 5'000 CHF) and free of charge. Credit card payment is also possible – however subsequent of an additional charge of +1.7% - 3.5%, depending on card type (for jewellery we do not charge an additional credit card fee).

5. VAT / VAT refund
All our goods include 7.7% Swiss VAT that can be fully refunded AFTER the watch or jewellery item has been exported properly from Switzerland. We will provide all required documents and explain the procedure in detail. After we received back the stamped export documents from Swiss customs, we will refund the full 7.7% VAT directly to our clients. On request, we also provide the global blue tax free procedure.

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